<h2>Refund Policy</h2>[siteUrl] may, but are under no obligation to, honor requests for refunds for the following reasons:<br/><br/>Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us.  Depending on the price of the product, [siteUrl] may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;<br/><br/>Download issues: You have problems that prevent you from downloading the product.  [siteUrl] recommends that you contact the support team for your browser provider, as [siteUrl] ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer\'s issue with either their browser, firewall, or network;<br/><br/>Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;<br/><br/>Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.